Clear Lake Auto Service | Expert Auto Repair

I called them to get an estimate on an alternator replacement. The employee who picked up was named Tim. He... read moreI called them to get an estimate on an alternator replacement. The employee who picked up was named Tim. He asked why I thought I needed a replacement and I explained the situation. He told me he didn't think my car needed a replacement unless I get a battery light on my dashboard. He also told me to not rely on the handheld device that was used for my alternator test. He said if I still felt uncomfortable, though, that I'm more than welcome to come into the shop to get a thorough electrical system check, but that even that test is something he wouldn't recommend spending money on.

I was very surprised by his candor and honesty. Every other auto repair shop I've been to would be more than happy to perform unneeded repairs and take my money. I kept needing to ask my dad for his own professional opinion since he's a mechanic. I feel like this shop looks out for their customers and that they're not in the business to take advantage of people.

I will definitely give these guys a call if I need any future repairs and I would love to stop by to have them change my oil soon. I should've looked local instead of going to those big repair shop chains like Pep Boys or Firestone. Give these guys a chance if you're looking for an honest business. I will update my review when I visit for a service. read less

Tim gave me the best service I have ever had in an auto service place. Very professional and very courteous.... read moreTim gave me the best service I have ever had in an auto service place. Very professional and very courteous. He had my truck for me tires at a great price with an alignment... He went above and beyond. I'll be definitely coming back...I work as a sales manager and take customer service very seriously because I am responsible for customer surveys and loyalty so I look for these things when I shop.. thanks Tim for taking care of me. You have to come and bring your vehicle here... it's worth the trip...God bless you. read less

Clear Lake Auto has amazing customer service! They go out of their way to keep you informed at every... read moreClear Lake Auto has amazing customer service! They go out of their way to keep you informed at every step of the process. They definitely don’t try to take advantage of customers like some other shops do. And they assist you in anyway they can while your car is being repaired. I highly recommend them to anyone needing auto repairs! read less

I’ve been a customer of this location for 4 years, even though I live 40 minutes away from the place!... read moreI’ve been a customer of this location for 4 years, even though I live 40 minutes away from the place! I’ve had a number of repairs performed here. John is a phenomenal man. He is knowledgeable, honest, caring and helpful. John is the guy that I always go to.

This place is always busy because they provide top-notch service. (Customers love this place.) Due to the fact that they’re always busy, you can expect to wait a bit; HOWEVER, the company will drive you home so you don’t have to wait in the shop!

The owner, Bobby, is a nice guy and does a good job at empowering the personnel/members at the company to make their own decisions. He doesn’t micromanage. read less

Everyone that works here is fantastic! Anyone who says different does not know what they are talking about!

Highly recommend. Very quick turn around, accurate quote and very professional.

Tim is an amazing and professional employee that deserves the world! Coming from a woman, it’s hard to trust who’s... read moreTim is an amazing and professional employee that deserves the world! Coming from a woman, it’s hard to trust who’s not going to run over you and steal your money. Definitely trust this place of service because you’ll leave happy! Tim and everyone have been very helpful. They also have great warranty in place for parts and labor, super rare now a days!!!Thank you again! read less

This was the best service I have ever received at an auto shop! Not only did they do great... read moreThis was the best service I have ever received at an auto shop! Not only did they do great work on my car, but they also tried to reduce my costs as much as possible. The Store Manager John added to the excellent service by keeping me informed of the status of my repairs, making sure I understood the repairs and all of my options, and going out of his way to assist me in any way he could. I highly recommend them to anyone needing auto repairs! read less

This was the best service I have ever received at an auto shop! Not only did they do great... read moreThis was the best service I have ever received at an auto shop! Not only did they do great work on my car, but they also tried to reduce my costs as much as possible. The Store Manager John added to the excellent service by keeping me informed of the status of my repairs, making sure I understood the repairs and all of my options, and going out of his way to assist me in any way he could. I highly recommend them to anyone needing auto repairs! read less

Great work. I worked with Isaac and he went the extra mile not only to get the job done right... read moreGreat work. I worked with Isaac and he went the extra mile not only to get the job done right but check on warranties and also save me money. Interactions with everyone else was friendly and good as well. read less

Took my truck in for a/c service as cooling was poor. Shocked I needed a new a/c evaporator core... read moreTook my truck in for a/c service as cooling was poor. Shocked I needed a new a/c evaporator core assembly but Tim walked me through what was needed and why. It was a lot of money but so far it was well worth it. Super pleased with the process. Received pictures of my truck dashboard removed and updates as work progressed. Amazed at looking at my truck that everything works, put back together perfectly and you can't tell that anything was even done! Very professional, thorough and friendly. I'm impressed with Tim and all the team at Clear Lake Auto Service. I'm telling my friends. read less

Can’t recommend CL Auto enough! They go above and beyond to serve their customers. Tim was very helpful, knowledgeable, and... read moreCan’t recommend CL Auto enough! They go above and beyond to serve their customers. Tim was very helpful, knowledgeable, and thorough. Allan E., the technician, got my truck aligned and driving smooth again. On top of that, they wash your vehicle and perform a complimentary all-around check. read less

Wonderful service! You are greeted with a warm welcome and the folks are genuinely interested to provide the best service... read moreWonderful service! You are greeted with a warm welcome and the folks are genuinely interested to provide the best service for your car. They consult you with anything that comes up and provide excellent service. Happy to bring my car to a place that treats their customers well. Keep up the excellent work! read less

I needed to get the inside door handle of my Ford Fusion Hybrid replaced because it had completely broken off.... read moreI needed to get the inside door handle of my Ford Fusion Hybrid replaced because it had completely broken off. I only had a short amount of time to get it taken care of before I had to get to work. I cannot stress enough how helpful and speedy Tim was! I had tried to go to the Ford dealership the day before and they quoted me a minimum of 1.5 hrs and an outrageous price but they didn’t even have time to fit me in that day. It took probably less than 30 minutes for him (I can’t remember the mechanics name!) to replace the handle. And Tim charged me an incredibly reasonable price. I literally have been passing their referral cards out to everyone at work. I can confidently say if you want quality work done in a speedy manner and friendly environment bring your vehicle to Clear Lake Auto Service! read less

100% recommend. I brought my car to Tim after my check engine light came on and he was the best!... read more100% recommend. I brought my car to Tim after my check engine light came on and he was the best! Helpful, honest and professional. He was flexible with my changing schedule and fixed my issue is no time while making sure there was no other problems. Definitely going to be my regular car shop! read less